Here at Club Malwa Pvt Ltd, we are committed to creating unforgettable live experiences. We host a range of different types of events in India.
We appreciate how important your privacy is and recognise that we are being trusted with protecting it, so the purpose of this privacy notice is to give you a clear explanation about how we collect and use your personal data.
Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We also recommend that you print a copy for future reference. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.
Important information and who we are
This privacy notice aims to give you information on how MyClub247.com a product of Club Malwa Pvt Ltd collects and processes your personal data through your use of this website, including any data you may provide when you use our website and apps, purchase products or services from us, access our free wi-fi, contact us over the phone, by email or via live chat, sign up to any of our mailing lists or take part in a competition.
For all of our services, the data controller – the company that is responsible for personal data – is The Club Malwa Pvt Ltd. We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. You can contact our DPO by emailing us at dataprotection@myclub247.com If you’d prefer, you can also write to us at Data Protection Officer, Club Malwa Pvt Ltd, Mohali.
THE PERSONAL DATA WE COLLECT ABOUT YOU
We collect, use, store and transfer different kinds of personal data about you to enable us to provide you with tickets; to give you information on opening times and travel; to help us monitor and improve the services we provide and, where we are permitted to, to tell you about upcoming events that we think you may like.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
• Name and contact details – this includes your name, title, billing address, delivery address, email address and telephone numbers.
• Data of birth information
• Purchase history – this includes details about tickets and services you have purchased from us.
• Profile information – this includes your username and password and your interests and preferences.
• Linked account information – this includes your Facebook ID and Twitter handle if you link your accounts to us.
• Marketing preferences – this includes your preferences in receiving marketing from us and your communication preferences.
• Survey responses and competition entries
• Customer service history – this includes interactions with us over the phone, via the website or on social media.
• Information about your device and how you use our websites and apps – this includes information you give us when you browse our websites or apps, including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, as well as how you use our websites and apps.
HOW WE USE YOUR PERSONAL DATA
We will use your personal data where we need to perform a contract with you (for example, where you’ve bought tickets), where it is necessary
You will only receive marketing communications from us if you have requested information from us, purchased products or services from us or told us that we can send them to you. You can tell us that you want to stop receiving marketing communications from us at any time.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where we need to comply with a legal or regulatory obligation.
• For certain processing purposes, we may request your consent to authorise the processing. For example, if you are not a customer of NEC Group and have not enquired about our products or services, we would need a clear consent from you in order to send any communications to you about our products or services.
MARKETING MESSAGES AND PROMOTIONAL OFFERS
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
You will receive marketing communications from us if you have requested information from us or purchased products or services from us. You’ll also receive these communications if you have said that we can send them to you when you provided us with your details when you entered a competition, signed up for a newsletter or used our Wi-Fi.
You can tell us that you want to stop receiving marketing communications from us at any time. You can do this via our preference centre within your account, by clicking on the unsubscribe link in any email we send you or by contacting us directly by email, post or over the phone.
We’ll process any such request as quickly as we can, but it might take a few days for all of our systems to be updated. Don’t worry about not getting updates on the tickets you’ve ordered or the events you’re due to attend – stopping marketing communications won’t stop service communications, so you’ll continue to get all the information you need.
KEEPING YOUR PERSONAL DATA SECURE
We’re committed to keeping your personal data secure and have put in place a high level of security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We’re committed to keeping your personal data secure and have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
HOW LONG WE WILL KEEP YOUR PERSONAL DATA FOR
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
In some circumstances, you can ask us to delete your data: see the section detailing your legal rights below for further information.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
YOUR LEGAL RIGHTS
You have lots of legal rights relating to your personal data, including the right to object to processing of your personal data or to withdraw consent. Remember, we’ve tried to make it really easy for you to stop direct marketing messages – you can always do this via our preference centre, by clicking on an unsubscribe link in any of our emails or getting in touch via email, phone or post
You have lots of legal rights relating to your personal data. You can get more information on each of the rights we’ve summarised below by taking a look at the glossary in the bottom section of this privacy notice:
• The right to request access to your personal data.
• The right to request correction of your personal data.
• The right to request erasure of your personal data.
• The right to object to processing of your personal data or to withdraw consent. Remember, you can always stop direct marketing messages via the preference centre in your account, by clicking on an unsubscribe link in any of our emails or getting in touch via email, phone or post.
• The right to request restriction of processing your personal data.
• The right to request a transfer of your personal data to another service provider.
If you wish to exercise any of the rights set out above or if you have any questions or a complaint, please contact us by emailing us at dataprotection@myclub247.com
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.